Hospitality is a broad category of the service industry. Hospitality facilities may offer leisure, entertainment, business, and accommodation to local, national- and international visitors including: hotels, resorts, bed and breakfasts (B&Bs), theme parks and cruise ships, just to name a few.
The Role of Hospitality Managers
In these establishments, it’s important that guests are taken care of, especially in terms of getting what they need and have paid for. This task is accomplished by hospitality managers who oversee operations in hotels, resorts and similar facilities. While ensuring guests are comfortable and happy, managers also have to ensure that operations are smooth and profitable for those who own the facilities.
- Resorts & Hotels
- Entertainment Venues
- Airline Attendants
- Cruise Ships
- Theme Parks
- Convention Centers
- Corporate Travel
- Travel Guides
- And so many others
Facilities that offer accommodation are typically open round the clock and on holidays. For this reason, hospitality managers will typically work in shifts and may be on call to resolve any situations that arise.
Qualifying for the Job
Facilities are typically ranked on a five star basis. Those at the higher end are luxury facilities with international level amenities and services.
Qualifications for working in the different establishments are determined by their ranking. Generally speaking, smaller establishments with lower rankings, like bed and breakfast inns, motels, and cafeterias, usually hire staff who can learn on the job. In larger establishments like resorts and hotels, the staff is required to have additional training for the job. For managers, this is usually a bachelor’s degree. More and more establishments are looking for those with the specific education in the areas taught at the Bachelor level.
The Job Outlook for Hospitality Managers
According to the US Bureau of Labor Statistics, employment of hospitality managers will grow by eight percent between 2014 and 2024. This rate is generally as fast as the rate of growth for other occupations. Those with a bachelor’s degree in hospitality or hotel management will have a competitive advantage which will give them the best job opportunities.
The Bureau of Labor Statistics also established that the mean annual wage for hospitality managers is $59,410. It is expected that job opportunities and the average annual wage for hospitality will keep growing as the US and other economies grow.
Training for the Job
One of the most commonly sought academic credentials for hospitality management is a Bachelor of Science degree in Hospitality. Centura College offers flexibility with their Bachelor of Science Degree in Business with a concentration in Hospitality. This is a degree completion program made for those who have finished an associate degree in business or another professional degree but have not earned a bachelor’s degree. The concentration in management emphasizes areas like finance, software and project management. For those interested in hospitality, the focus is on hospitality management.
To find out more about this and other Completion Degree programs Centura college offers, click here.