By: Esperanza Poquiz
The faculty that forms the Student Services Department plays a key role in helping you through your college journey. Student Services includes different branches of a campus to aid you in addressing specific needs. Below you can find information on the departments that help maintain order on campus:
- Career Services – If you are a graduate, or you are about to graduate, Career Services can provide assistance when it comes to searching for jobs. They help with writing resumes and will coach you on proper interview attire and etiquette. They will even performing mock interviews in preparation for the real thing. Career Services arranges opportunities for employers to come to the campus to encourage you to meet with them face to face.
- Bursar – The Bursar Department assists with billing, monitoring your account balances and collecting balances due.
- Financial Aid – The Financial Aid Department breaks down the specifics on your financial aid options. They will also provide information on grant or scholarship opportunities.
- Librarian/Learning Resource Center Assistant – A Librarian, or Learning Resource Center Assistant, provides tools, books and other reference materials that can help you with studying or assignments.
- Registrar – The Registrar Department maintains order when it comes to things like: attendance and student records, grades, transfer/transcript information, and class enrollments.
- Student Services – A Student Services Coordinator establishes relationships with the community as resources for you. Using their connections, they will help you in finding housing information, transportation and daycare options, as well as, part time jobs options to have while attending school.
- Veteran Services– Veterans Services equip veteran students with information on what educational benefits are offered to them. They accommodate veterans to help create a smooth transition from military life to civilian life.
Equipped with the proper knowledge of what each Student Services Department does, you now know which department to turn to for the proper guidance.
The Norfolk campus of Centura College will be teaming with the City of Norfolk’s Fire-Rescue Department to provide preparatory training as recruits begin their Academy program. The program will provide fundamental math, writing, medical terminology, and other key skills to prep new recruits for their Academy training.
By Brian Stauss
The Norfolk Fire-Rescue Department is teaming with Centura College to include essential academic preparatory training in the beginning of the Fire-Rescue Academy program, as an effort to increase the confidence and success rate of recruits within the program.
Fire-Rescue Chief Jeffrey Wise acknowledged that the average Fire-Rescue recruit has usually not been in an academic classroom for several years. Recruits can struggle with recalling basic math, writing skills, and the academic preparedness needed to complete the rigors of the Academy and this has led to some recruits being unsuccessful with the academic portions of the program. This customized academic preparation program, positioned within the first few weeks of the Academy, is developed to provide fundamental math, writing, communication, medical terminology, and study skills training, to better-equip new recruits for the rigors of the Fire-Rescue Academy.
“We are thrilled to offer these aspiring first responders fundamental academic coaching, both in formal classroom instruction at the beginning of their training program, and through individualized tutoring throughout the Academy,” said Dr. Joel English, Vice President of Operations for Centura College. “These are the women and men who will keep our community safe for decades to come, and increasing their likelihood to succeed academically is an honor and privilege for our faculty.”
Between Jan. 16-22, 2018, two dozen Norfolk Fire-Rescue recruits will report for classes at Centura College’s Norfolk campus at 7020 North Military Highway for training. The coursework has been custom-designed between the academic leadership at Centura College and the Norfolk Fire-Rescue team to efficiently prepare recruits with the knowledge they need to succeed.
The program will begin with individualized academic assessments of each recruit, and will consist of four courses per day, taught by Centura College faculty. The program includes further assessment of each recruits’ progress through the Academy program, and Centura College will offer additional tutoring for students as needed throughout the Academy curriculum.
“We are pleased to offer this pilot program at no charge to Norfolk Fire-Rescue, to the city, or to the students,” said Dr. English. “We hope to eliminate academic challenges as a barrier to these public servants completing their Academy program, so that they can go on to protect our homes and businesses in Norfolk.”
For more information regarding Centura College’s partnership with the Norfolk Fire-Rescue Department, contact the campus at (757) 853-2121.
About Centura College
Centura College has been part of an organization dedicated to helping men and women develop careers since 1969. By training working adults in healthcare, technology, business, and trades, they connect communities with some of the fastest growing career fields in today’s marketplace. The school offers professional facilities, knowledgeable instructors, day or evening classes, job placement assistance and is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC). To learn more, visit www.CenturaCollege.edu or like them on Facebook at https://www.facebook.com/centura.edu.
By Jul DeGeus
Some might argue that professionalism is one of the keys to success in the business world. Knowing the rules of business etiquette can set you apart from other employees, but one of the most commonly abused etiquette rules is the use of cell phones. While you should refer to your company’s rules and regulations for instruction regarding cell phone usage, these are some best practices:
Cellphone Volume and Ringer/ Ringtone
There’s nothing worse than sitting at your cubicle, working on a report in a silent office and having your phone ring. Anxiously, you bustle around through your personal items, quickly trying to hush it. You apologize for disturbing everyone and, red-faced, you get back to work hoping you won’t be made fun of later for your choice of ringtone. Two main rules of etiquette can be learned in this situation:
- Always remember to silence your phone- Make turning your phone to “silent mode” part of your morning routine to save you some shame. Breakfast, shower, brush your teeth, check your phone, grab coffee and head to work.
- Pick a professional ring/text tone- While you might know all the words to “Baby Got Back,” and even have a choreographed dance paired with it for special occasions, your ringtone reflects your professionalism. Keep it generic to keep it professional.
Also keep in mind that setting your phone to “vibrate” is not the same as “silencing” your phone. While it is harder for some to pick up the sounds, vibrations are audible, especially if sitting on a tabletop surface.
When and Where to Use Your Cell
Lunch time is the perfect time to take or make personal calls. Most lunches are “off the clock” which is the ideal time to make your calls. Just be aware of your surroundings and understand that in a cafeteria or restaurant setting, others have the opportunity to hear part or all of your conversation. A personal or secluded space, such as your car, will allow for more privacy.
Most companies allow you to use your phone on break, but take into consideration how long you use your phone. Generally, breaks are 15 minutes. If you exceed this time, it is likely that your boss will notice and could result in discipline.
It’s not the best idea to use your phone when in your cubicle. A neighbor can pop their head over the separator and gaze your screen or overhear a chat you are having. Additionally, you do not want to interrupt your peers’ concentration by carrying out a loud, disruptive dialogue.
People often use restrooms to have conversation on their phone. While this seems private, voices can carry through the buildings ventilation system. Not to mention, if your office shares a single or limited number of stalls, you could be holding up someone who needs to use the restroom.
There’s always an exception to the rule and when it comes to cell phones, emergencies are the exception. If there is some sort of emergency that causes your phone to ‘blow up,’ communicate this with your boss so they are aware of why you are on your phone.
Say you are in a meeting and someone vaguely refers to information you know you have access to via your cell phone. In situations like this, it’s ok to use your phone to access the information, so long as you announce that that is what you are doing. Something as simple as, “I’ll get those exact numbers for you,” or, “I have that email, let me pull it up,” will let everyone in the meeting know you are using your phone to enhance the meeting, rather than ignore it.
When interacting with people, give them your full attention. Try not to use your phone as a timepiece and avoid your smart watch; if you spend too much time looking at your smart watch, people will assume you are checking a text message and ignoring them. Finally, as sneaky as you may be, don’t read text messages under the table, behind a coffee cup or in back of portfolio or clip board.
By Esperanza Poquiz
Some of us find interviews a little nerve-racking while others may be cool, calm and collected. Preparing for the interview process can ease stress. Whether you are a pro or amateur, keep these tips in the forefront of your mind when going to your next interview.
We’ve all heard that making a great first impression is important. A survey showed that 66 out of 2,000 hiring managers knew in 90 seconds if they would hire the job candidate. Ensure that your appearance gives the hiring manager a great first impression by:
- Having a firm handshake and great posture
- Wearing more neutral colors like: black, gray, navy blue and white
- Communicating with proper vocabulary and grammar
Having confidence in yourself definitely shows in an interview. Emitting confidence lets the hiring manager see that you know what you want and you take initiative. Radiate confidence through:
- Voice projection; don’t mumble
- Eye contact
- Body language: don’t fidget, play with your hair, touch your face or cross your hands over your chest
- Hand gestures, but keep them to a minimum
- Enthusiasm; Let your personality shine and show warmth
Know Who You Applied For
Before going in your interview be sure to do the following:
- Research the company and get general information
- Have a specific position in mind and learn the requirements of the position you seek
- Come prepared with questions based on the company
- Know the company’s mission statement and what is important to them
- Have a generic answer about why you lost or left your last job
- Don’t put down previous positions, employers or peers
- Don’t focus on pay, schedule or benefits in the initial interview
- Ask relevant questions
Be sure to keep these suggestions in mind for you next interview. You can also ask family and friends for help through mock interviews. Good luck!
By Jul DeGeus
The job search process can be excruciatingly overwhelming. It’s easy to find yourself stressing out over things like creating a flawless resume and preparing the perfect answers to interview questions.
But for most job hunters, one career prep subject seems to fly under the radar: business etiquette. There’s actually a week, June 5-11th, just to try to draw attention to those who are unaware.
Knowing and practicing proper business etiquette could be a determining factor in the hiring process. It might be hard for a company to choose between two candidates that have similar qualifications. Unless, of course, one of the contenders has displayed the mastery of the art of business etiquette. So, grasshopper, here are some skill sets to set you apart from the rest:
Make the Introduction
Sheryl Stevens giving tips and tricks to Centura Chesapeake students.
Career Services Coordinator at our Centura Chesapeake campus, Sheryl Stevens, knows the importance of first impressions in the business world. Stevens, who holds regular workshops to prepare Centura College students for their future career, firmly believes in the 7/11 theory:
Within the first seven seconds that someone meets you, they make 11 decisions about you. How was your hand shake? Are you maintaining eye contact? This tells employers about your confidence. Are you smiling? Are you dressed well? This lets people know if you are approachable and presentable. Every person’s 11 decisions are different, but you want to make sure that you are presenting your best to ensure that employers’ decisions about you are positive.
To have a successful introduction and obtain a positive first impression in seven seconds, come up with and rehearse a simple introduction. After a salutation, include your first and last name, smile while making eye contact and shake hands. A professional handshake should be firm, leaving no space between the webs of the shaker’s thumbs. When leaving, don’t be afraid to mention your full name one more time to remind the employer of who you are.
A slice of advice: When you are established in the workplace and there is a new person in the office or are with a friend and someone approaches you, always make an introduction. It is better to introduce people who have already met before than to hold a conversation with one person and ignore the other.
Mind Your TechNOlogy
The technological advances we have made over the past 20 years are astounding. The ease of accessing important information simply by using a smart phone has quicken the pace of the world. But when it comes to using technology in a business setting, it is important to remember that there are some restrictions.
When entering a meeting or interview, turn off or leave unnecessary electronics elsewhere. Be careful about using tablets, smart watches and laptops in appointments, as they can give off the perception that you are not paying attention. Once employed, read up on the rules and regulations regarding personal devices to makes sure you adhering to company policies.
Keep Communication Flowing
Maybe you’ve got really exciting news. Or maybe the person you are talking to has sparked a brilliant, life-changing idea. Perhaps the information that you are hearing is incorrect. Regardless of what the reason is, resist the urge to butt in when someone is speaking. Simply wait for them to finish, then add your input to the conversation. If, for urgent reasons, you have to interrupt, politely interject with “excuse me.”
Likewise, if there is a meeting or Q & A session at work, make sure that you are not talking so much that others cannot get a word in. Also try to talk about or ask things that everyone in the meeting will benefit from. Specific questions that deal directly with you or only a small section of the group meeting should be asked individually or if there is extra time.
PROOF READ, PROOF READ, PROOF READ
There’s nothing worse than putting “atention to detail” on a resume, sending it out and never hearing back from employers. What went wrong? You are so qualified! Well, having a tiny mistake, such as misspelling “attention”, could cost you a callback. Avoid these errors by having multiple people look over your resumes, cover letters, emails, etc. before sending them out. It’s always nice to have a fresh sets of eyes!
Watch Your Language
Some people are able to adjust their vocabulary based upon their environment. This is an extremely important skill to have, especially when entering a new work place. To be safe, avoid any topics or language that could be dubbed as controversial.
And just like your parents taught you, don’t forget your “please” and “thank you’s.” A little gratitude goes a long way in the work place. These simple statements of appreciation can build respect and admiration from your peers and leaders.
So there you have it, Grasshopper; the stealthy skills to make you a business etiquette master.
Want a lesson in business etiquette? Centura Chesapeake will be hosting two workshops, Wednesday, June 7th, at 11:00 AM and 6:15 PM. Centura Chesapeake is located at 932 Ventures Way, Chesapeake, VA, 23320. For more information, call 757.549.2121.
By Esperanza Poquiz Edited by Jul DeGeus
International Nurses Day is a day for people around the world to give thanks to the subtle heroes who quietly help save lives, daily. Though nurses should be appreciated every day, it’s always nice to have a dedicated time to celebrate these hard working professionals. International Nurses Day is celebrated on May 12th, which is the anniversary of the birth of one of the most famous nurses in history, Florence Nightingale. Today, Centura College acknowledges a few nurses that helped changed history and say thank you to all the nurses around the globe.
Source: Library of Congress
Florence Nightingale is widely known as the founder of modern nursing. In 1854, the Secretary of War, Sidney Herbert, requested Nightingale to assemble a unit of nurses to help aide the soldiers of Crimea. Not only did Nightingale care for the wounded, but she also improved the hospital’s living conditions. Before her arrival, soldiers were dying more from infectious diseases than actual battle wounds obtained on the field. She was able to help drop the mortality rates in the hospitals by changing the sanitary methods in the facility. Her work did not go unnoticed and she was honored with the title of “the Angel of the Crimea.” (1)
Source: Library of Congress
Clara Barton, or “the Angel of the Battlefield,” is the founder of American Red Cross. Barton traveled with Army ambulances during the American Civil War. She tended to the victims of the battlefield, distributed supplies, and provided comfort and support to patients in hopes to keep the moral high. After the war was over, Barton headed a program that helped locate and identify men, both alive and deceased, to notifying their families of their statuses. When her duties to the Civil War were complete, Barton traveled to Europe and came into contact with the International Committee of the Red Cross. Inspired by what the organization stood for, Barton petitioned to begin a branch of the Red Cross in America. Though she was met with resistance from the government at first, the request was granted in 1881, with Barton as the American Red Cross’s first president. (2)
Source: Library of Congress
Dorothea Dix is known for bringing to light the terrible treatment of the mentally ill and fighting for their rights. After seeing the horrible conditions patients were living in, Dix decided to bring matters to the United States Congress. With her carefully noted research and data, she was able to get the support and funds needed to help provide more humane living conditions and treatment for the mentally disabled. Dix’s efforts resulted in the creation of more than 30 institutions for the mentally ill across the United States and Europe. (3)
Source: Wikimedia Commons
Mary Eliza Mahoney is the first registered African American Nurse. She began her “health care” career working as a janitor, cook, and laundry woman at the New England Hospital. Between her three jobs at the hospital, Mahoney became an unofficial nurse aide. This unsanctioned hobby helped kick-start Mahoney’s passion and career in nursing. In 1829, Mahoney became “official.” She was admitted into the hospital’s nursing program and was one of only three students to graduate. Her perseverance helped African American students become widely accepted for nurse training. After experiencing racial discrimination in the field, Mahoney helped co-find the National Association of Colored Graduate Nurses, NACGN, in 1908. This improved the statuses of African American nurses nationwide. (3)
So there you have it, just a few nurses whose actions and passions helped mold the field of nursing as we know it. Centura College thanks these incredible ladies and nurses all over the world for the hard work, toiling hours and dedication that goes into helping better the health of others. If you are feeling inspired and can see yourself in a health care field, a great way to start that new journey is looking into the various health programs we offer here at Centura College.
- Biography.com Editors. “Florence Nightingale.”Biography.com. A&E Networks Television, 28 Apr. 2017. Web. 5 May 2017. < http://www.biography.com/people/florence-nightingale-9423539 >
- History.com Staff. “Clara Barton.”History.com. A&E Television Networks, 2009. Web. 5 May 2017. < http://www.history.com/topics/womens-history/clara-barton#>
- “25 Famous Nurses – Past to Present World’s Popular Nurse Professionals | Coffee Time – Pulse Uniform.” Pulse Uniform – Medical Nursing scrubs. N.p., 01 Feb. 2016. Web. 05 May 2017. < http://www.pulseuniform.com/coffee-time/index.php/2016/02/01/25-famous-nurses-past-to-present-wolrds-popular-nurse-professionals/ >