Hospitality is a broad category of the service industry. Hospitality facilities may offer leisure, entertainment, business, and accommodation to local, national- and international visitors including: hotels, resorts, bed and breakfasts (B&Bs), theme parks and cruise ships, just to name a few.
The Role of Hospitality Managers
In these establishments, it’s important that guests are taken care of, especially in terms of getting what they need and have paid for. This task is accomplished by hospitality managers who oversee operations in hotels, resorts and similar facilities. While ensuring guests are comfortable and happy, managers also have to ensure that operations are smooth and profitable for those who own the facilities.
- Resorts & Hotels
- Entertainment Venues
- Airline Attendants
- Cruise Ships
- Theme Parks
- Convention Centers
- Corporate Travel
- Travel Guides
- And so many others
Facilities that offer accommodation are typically open round the clock and on holidays. For this reason, hospitality managers will typically work in shifts and may be on call to resolve any situations that arise.
Qualifying for the Job
Facilities are typically ranked on a five star basis. Those at the higher end are luxury facilities with international level amenities and services.
Qualifications for working in the different establishments are determined by their ranking. Generally speaking, smaller establishments with lower rankings, like bed and breakfast inns, motels, and cafeterias, usually hire staff who can learn on the job. In larger establishments like resorts and hotels, the staff is required to have additional training for the job. For managers, this is usually a bachelor’s degree. More and more establishments are looking for those with the specific education in the areas taught at the Bachelor level.
The Job Outlook for Hospitality Managers
According to the US Bureau of Labor Statistics, employment of hospitality managers will grow by eight percent between 2014 and 2024. This rate is generally as fast as the rate of growth for other occupations. Those with a bachelor’s degree in hospitality or hotel management will have a competitive advantage which will give them the best job opportunities.
The Bureau of Labor Statistics also established that the mean annual wage for hospitality managers is $59,410. It is expected that job opportunities and the average annual wage for hospitality will keep growing as the US and other economies grow.
Training for the Job
One of the most commonly sought academic credentials for hospitality management is a Bachelor of Science degree in Hospitality. Centura College offers flexibility with their Bachelor of Science Degree in Business with a concentration in Hospitality. This is a degree completion program made for those who have finished an associate degree in business or another professional degree but have not earned a bachelor’s degree. The concentration in management emphasizes areas like finance, software and project management. For those interested in hospitality, the focus is on hospitality management.
To find out more about this and other Completion Degree programs Centura college offers, click here.
By Jul DeGeus
Some might argue that professionalism is one of the keys to success in the business world. Knowing the rules of business etiquette can set you apart from other employees, but one of the most commonly abused etiquette rules is the use of cell phones. While you should refer to your company’s rules and regulations for instruction regarding cell phone usage, these are some best practices:
Cellphone Volume and Ringer/ Ringtone
There’s nothing worse than sitting at your cubicle, working on a report in a silent office and having your phone ring. Anxiously, you bustle around through your personal items, quickly trying to hush it. You apologize for disturbing everyone and, red-faced, you get back to work hoping you won’t be made fun of later for your choice of ringtone. Two main rules of etiquette can be learned in this situation:
- Always remember to silence your phone- Make turning your phone to “silent mode” part of your morning routine to save you some shame. Breakfast, shower, brush your teeth, check your phone, grab coffee and head to work.
- Pick a professional ring/text tone- While you might know all the words to “Baby Got Back,” and even have a choreographed dance paired with it for special occasions, your ringtone reflects your professionalism. Keep it generic to keep it professional.
Also keep in mind that setting your phone to “vibrate” is not the same as “silencing” your phone. While it is harder for some to pick up the sounds, vibrations are audible, especially if sitting on a tabletop surface.
When and Where to Use Your Cell
Lunch time is the perfect time to take or make personal calls. Most lunches are “off the clock” which is the ideal time to make your calls. Just be aware of your surroundings and understand that in a cafeteria or restaurant setting, others have the opportunity to hear part or all of your conversation. A personal or secluded space, such as your car, will allow for more privacy.
Most companies allow you to use your phone on break, but take into consideration how long you use your phone. Generally, breaks are 15 minutes. If you exceed this time, it is likely that your boss will notice and could result in discipline.
It’s not the best idea to use your phone when in your cubicle. A neighbor can pop their head over the separator and gaze your screen or overhear a chat you are having. Additionally, you do not want to interrupt your peers’ concentration by carrying out a loud, disruptive dialogue.
People often use restrooms to have conversation on their phone. While this seems private, voices can carry through the buildings ventilation system. Not to mention, if your office shares a single or limited number of stalls, you could be holding up someone who needs to use the restroom.
There’s always an exception to the rule and when it comes to cell phones, emergencies are the exception. If there is some sort of emergency that causes your phone to ‘blow up,’ communicate this with your boss so they are aware of why you are on your phone.
Say you are in a meeting and someone vaguely refers to information you know you have access to via your cell phone. In situations like this, it’s ok to use your phone to access the information, so long as you announce that that is what you are doing. Something as simple as, “I’ll get those exact numbers for you,” or, “I have that email, let me pull it up,” will let everyone in the meeting know you are using your phone to enhance the meeting, rather than ignore it.
When interacting with people, give them your full attention. Try not to use your phone as a timepiece and avoid your smart watch; if you spend too much time looking at your smart watch, people will assume you are checking a text message and ignoring them. Finally, as sneaky as you may be, don’t read text messages under the table, behind a coffee cup or in back of portfolio or clip board.
By Esperanza Poquiz Edited by Jul DeGeus
Human Resources (HR) Managers play an important part in creating a work environment for employees. After all, your work atmosphere has a large effect on your performance. An HR Manager ensures that employees are treated fairly and fulfill the requirements of their roles.
One of the duties of an HR manager is to motivate their employees and place them into positions that best suit them. HR Managers also help companies develop training modules to better equip their staff members for the changing demands of business. Additionally, they can oversee the company workforce is on track to meet their business objectives on time. Below are a few more tasks it takes to be an HR Manager:
- Organize administrative events
- Monitor to determine the needs of staff
- Establish performance issues and set goals to correct them
- Take care of human resource issues, including sexual harassment, equal opportunities and discrimination
- Supervise employee relations, unions, collective bargaining, payroll, benefits and compensation
- Resolve disputes and administer disciplinary actions
- Assist departments with hiring processes
According to the Bureau of Labor Statistics job outlook, employment of Human Resources Managers is projected to grow faster than the average of all occupations, with 9% from the years of 2014 – 2024. With organizations expanding and new companies developing, HR Managers will be needed to oversee and administer their programs. (1)
Requirements to become an HR Manager are typically a bachelor’s degree and some work experience. If this has sparked your interest in becoming an HR Manager, a great place to start is by looking into our business programs offered at Centura College.
About Centura College
Centura College has been part of an organization dedicated to helping men and women develop careers since 1969. By training working adults in healthcare, technology, business, legal studies and trades, they connect communities with some of the fastest growing career fields in today’s marketplace. The school offers professional facilities, knowledgeable instructors, day or evening classes, job placement assistance and is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC). To learn more, visit www.CenturaCollege.edu or like them on Facebook at https://www.facebook.com/centura.edu.
- “Summary.”U.S. Bureau of Labor Statistics. U.S. Bureau of Labor Statistics, n.d. Web. 11 May 2017.
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